All prices on www.ALEKSMARKET.eu are indicated in EUR with 21% VAT included.
The indicated product prices do not include delivery costs. Picking up goods at the warehouse is free of charge.
Usually, goods are delivered within 1–3 business days; however, for specially ordered goods, pursuant to Section 30, Paragraph 1 of the Consumer Rights Protection Law (PTAL), the maximum delivery time is up to 30 days from the moment of concluding the distance contract. You can find out more details about the delivery terms of a specific product by calling a customer consultant.
All goods on www.ALEKSMARKET.eu comply with the requirements of regulatory enactments governing construction.
We remind you that within 24 months from the date of purchase, the consumer has the statutory right to submit a claim regarding goods that do not comply with the contract terms, in compliance with all statutory requirements. The products offered in the www.ALEKSMARKET.eu online store are subject to the manufacturer's warranty period, storage period, and expiration date, which can be found in the product descriptions, data sheets, or requested from a www.ALEKSMARKET.eu consultant. Warranty and storage periods vary for different products. If you have any questions, please call a customer consultant at +371 22720007 or write to email: [email protected]
Purchase Terms and Conditions To eliminate unnecessary delays and disagreements during the conclusion of the purchase agreement, please read and accept the most important terms of purchase of the offered goods below:
Since the sale of goods offered on www.ALEKSMARKET.eu takes place via an offer posted on the internet, in accordance with Article 10 of the Consumer Rights Protection Law of the Republic of Latvia (PTAL), when the buyer places an order, a Distance Contract is concluded between the buyer and the seller.
The ordered goods can be paid for using a bank transfer; payment upon receipt of the goods in cash or by payment card is also possible in the online store or at our office.
When placing an order, it is necessary to provide an email address so that instructions, an invoice-delivery note, and other necessary documentation can be sent to the customer.
When ordering goods, we offer to choose one of two methods of receipt: free of charge — the ordered goods are picked up at the customer service center at Krustpils iela 6, Rīga. Or with delivery — the ordered goods are delivered to the specified address. Goods are delivered to the outside door of the house, without carrying them inside or upstairs; you must ensure the acceptance and unloading of the goods. In all cases, the delivery time of the goods is coordinated during order processing.
Before you start using the purchased product, please carefully read the product user manual and use the product only in accordance with its manufacturer's instructions, according to the product's characteristics and intended purposes of use.
If you changed your mind and decided to cancel the purchase, the Consumer Rights Protection Law of the Republic of Latvia (PTAL) and the regulating Cabinet of Ministers Regulations No. 255 "Regulations Regarding Distance Contracts" (CM Regulations No. 255) stipulate that the buyer has the right to withdraw from the contract within 14 calendar days from the date of delivery and return the product purchased in the online store to the seller. Article 12, Paragraph 11 of the PTAL
states that when withdrawing from a purchase in the case of a distance contract, "the consumer is responsible for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods." We recommend keeping the original packaging of the product so that when exercising the right of withdrawal in accordance with the terms of the Distance Contract, the product does not sustain external mechanical damage. www.ALEKSMARKET.eu reserves the right to refuse to accept a product that is not in its complete configuration. To arrange a product return, please fill out the Withdrawal Form and contact us by email: [email protected] or by phone at +371 22720007, indicating the order number and date. If technical problems arise with the product during use, product service maintenance will be carried out in accordance with the norms of the Consumer Rights Protection Law of the Republic of Latvia (PTAL). The product service maintenance time is indicated in its description.
Claims received regarding the quality of the goods will be resolved in accordance with the norms of the Consumer Rights Protection Law of the Republic of Latvia (PTAL), in accordance with the regulating Cabinet of Ministers regulations.
We remind you that the norms of the PTAL do not apply to cases where goods are purchased by legal entities.
In compliance with the norms of the legislation of the Republic of Latvia, www.ALEKSMARKET.eu retains the purchase agreements concluded with buyers to the extent necessary for maintaining accounting records.
In which cases can you not use the right of withdrawal when concluding a distance contract? At the time of receiving the product, please make sure it matches what was ordered — manufacturer, model, size, color, and other important parameters. If you chose courier delivery as the method of receipt, to avoid misunderstandings, if you notice obvious damage to the packaging, please ask the courier to record it in the delivery note. This action will help determine whether the product was damaged during delivery! If the product packaging is damaged or seems suspicious, you have the right to refuse the product at the time of delivery. Remember, when sending the product back, you must ensure its packaging is such that the product cannot be damaged during transport. To avoid misunderstandings, we also recommend insuring the product when sending it back; otherwise, you assume responsibility for damage to the product. When concluding a distance contract, you cannot use the right of withdrawal:
if you conclude a contract related to gambling or lottery services;
if you are supplied with goods which deteriorate rapidly or whose expiration date is soon reached;
if the goods are manufactured according to your specifications or are clearly personalized. You can download the PDF version of the page here!