Upon receiving the goods, we kindly ask the buyer to make sure they match the order. The goods specified in the delivery notes remain the property of SIA “FERMATA” until full payment is received. Pursuant to the Consumer Rights Protection Law of the Republic of Latvia – "the consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal", SIA “FERMATA” reserves the right to refuse the buyer the exercise of the right of withdrawal or to deduct a compensation fee in cases where the product has been used and/or damaged, is not in its original packaging, or if its packaging is significantly damaged.
To arrange a product return, please contact us at [email protected] or by phone at +371 22720007, specifying your order number and date.
In the event of exercising the right of withdrawal, the buyer must deliver the goods to the location specified by SIA “FERMATA”, together with proof of purchase, the withdrawal form, and the warranty certificate, if such was issued to the buyer.
Read the general terms and conditions regarding consumer rights and obligations here
In case of any questions, please write to us!
The products and prices displayed in the SIA “FERMATA” online store www.aleksmarket.eu are for informational purposes only – the use of the provided information does not create legal obligations between the visitors of the online store and its creators. As product manufacturers constantly work on improving products, we cannot guarantee the complete accuracy of the information. SIA “FERMATA” assumes no liability for potential damage that the product (article or item) may directly or indirectly cause to people, pets, or property. If necessary, we provide copies of the product's certificates of conformity.